Returns and refunds

You can return unopened products within 30 days of delivery for a full refund of the item price. For hygiene, opened products cannot be returned unless they arrived damaged or wrong.

1. Email support@cryocollectiveco.com with your order number and what you'd like to return.
2. We reply with the return address.
3. Once the return arrives, we refund the original payment method.

If something arrives broken or wrong, email us a photo within 7 days of delivery and we'll replace it or refund it, including shipping.